Order cut-off time
Orders placed before 17:00 (5:00 PM) (GMT+01:00) Central European Standard Time (Amsterdam) on business days will be processed the same day (within our standard handling time).
Orders placed after this cut-off time, or on weekends and public holidays, will be processed on the next business day.
Processing & handling
- Orders are processed within 1–2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping methods
All orders are shipped via postal services, with international deliveries handled by national postal networks or couriers.
Shipping rates
Free shipping on all orders.
Delivery times
Below you can find an overview of estimated delivery times per country.
All times are estimates and may vary due to local postal services, customs procedures, or seasonal demand.
| Country | Handling Time (Business Days) | Transit Time (Business Days) | Total Delivery Time (Business Days) |
|---|---|---|---|
| Belgium | 1–2 | 1–2 | 2–4 |
| Netherlands | 1–2 | 1–2 | 2–4 |
| Luxembourg | 1–2 | 1–2 | 2–4 |
| France | 1–2 | 3–5 | 4–7 |
| Germany | 1–2 | 3–5 | 4–7 |
| Austria | 1–2 | 4–6 | 5–8 |
| Switzerland | 1–2 | 4–6 | 5–8 |
| Spain | 1–2 | 5–7 | 6–9 |
| Portugal | 1–2 | 5–7 | 6–9 |
| Ireland | 1–2 | 5–7 | 6–9 |
| United Kingdom | 1–2 | 5–7 | 6–9 |
| Denmark | 1–2 | 5–7 | 6–9 |
| Finland | 1–2 | 6–8 | 7–10 |
| Sweden | 1–2 | 6–8 | 7–10 |
| Norway | 1–2 | 6–9 | 7–11 |
| United States | 1–2 | 7–12 | 8–14 |
| Canada | 1–2 | 7–12 | 8–14 |
| Australia | 1–2 | 9–14 | 10–16 |
| New Zealand | 1–2 | 9–14 | 10–16 |
| Singapore | 1–2 | 8–12 | 9–14 |
Order tracking
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your package.
Customs, duties & taxes
International shipments may be subject to import duties, customs fees, and taxes, which are the responsibility of the customer. Please check with your local customs office for more information before ordering.
Address accuracy
Please ensure your shipping address is entered correctly at checkout. We cannot be held responsible for delays or lost packages caused by incorrect addresses.
Contact
If you have any questions about shipping, please visit our contact page to reach out to us.
- Email: support@equilac.com
- Phone: +32 (0)494 08 31 78
- Business hours: Monday – Friday, 9:00 – 17:00